|
Privacy Statement
Your privacy is as important to us as it is to you. It is not Zoe Industries’ policy to sell or rent
information about our customers. At Zoe Industries, we save information and/E-mail addresses if we think well need to refer to them later when we communicate with you.
We never share or sell any information to third
parties.
Safe Shopping Policy
Each online purchase you make from Zoe Industries is backed by our security and
privacy statement. Our secure server software encrypts personal information, ensuring that Internet transactions stay private and protected. No Credit Card Risk. We utilize SSL Technology (Secured
Sockets Layer) which uses advanced encryption methods to ensure that the information you send us is secure.
Free Shipping
Showerbuddy.com offers FREE shipping
for most items as long as they are shipped within the continental US (excluding Hawaii and Alaska, tax free except in Arizona). Your order will likely be shipped via UPS . In some circumstances, we may choose another highly qualified party. Orders normally leave our manufacturer warehouse within one or two business days. (For example order an item on Friday, Saturday or Sunday and it will ship on Monday. Order it Monday and it ships on Tuesday.) Accounts that have different bill to and ship to addresses and/or use a free public mail server such as Hot mail rather than a Company or direct ISP account may require added processing time and can delay shipment a bit. Please make sure you enter the correct information in the correct fields on our order forms.
We also offer UPS Next Day Air See FAQ
UPS 2nd Day Air
UPS Three Day Select [US only]
Call 1-480-860-6876 or e mail for additional charges
All products shipped by
showerbuddy.com are traceable. Customers will receive tracking information of shipped orders directly by E-mail from showerbuddy.com
on the day after shipment. You can visit UPS web site with the tracking number we supply
International Orders
Our standard delivery area is within the lower 48 continental United States. Most items can
be shipped to Alaska, Hawaii, US Territories or even internationally (additional shipping charges will be incurred). To contact us regarding shipping outside of the continental US, please send e-mail to sales@showerbuddy.com
or call 1-480-860-9242 and we will provide a shipping quote prior to processing.
Wrong Products Received
If you are shipped a different product than you
ordered, please contact us at info@ showerbuddy.com or 1-888-287-1757 within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship back. We will pay the freight back and ship the correct product freight free.
Defective Products
If the product you receive has manufacturing defects, contact us at sales@showerbuddy.com or call 1-480-860-6876 within 48 hours of receiving the product and s
howerbuddy.com
will replace the item. We will issue an RGA and give instructions to ship back. Products returned as defective which are found not to be defective 15% handling charge and if the item is a nonreturnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.
General Returns
Return Policy
Some Items Cannot Be Returned! Most Items Carry A 15% restocking fee.
Some popular items can be exchanged for merchandise credit without a restocking fee. Custom sinks are not
returnable
If showerbuddy.com
ships your order undamaged and you wish to return it for reasons not specified above, freight back to us and handling charges will apply. Freight charges are nonrefundable.
The following is a list of nonreturnable, nonrefundable merchandise:
* Whirlpools
* Bathtubs
* Shower Enclosures
* Shower Tub Glass Doors
* Sinks with custom Holes Added
Once an order for any item mentioned above has been placed. It cannot be canceled and it cannot be returned. All other products CAN be exchanged if you follow the rules, but are subject to a 15% restocking fee on any exchange or a 15% fee on any return for credit to your credit card.
All Returned Are Subject To The Following Rules:
Material must arrive back in the manufacturer's original packaging with all accessories and in perfect condition. You must
get return instructions and an RAG number from a showerbuddy.com representative before making a return. You must pay freight back to the location specified in showerbuddy.com's
RGA Instructions. This address may be different than the address from where we originally shipped the item. All returns must be made within 30 days of receiving your product. After 30 days of receipt of merchandise, no return’s or exchanges can be made.
If any of these 4 conditions has not been satisfied, YOU CANNOT receive a return credit or exchange.
To return an item, please call our Customer Service Department at
1-480-860-6876 and a showerbuddy.com representative will issue a return goods authorization number (RGA) and assist you with return shipping instructions.In order to get an RGA, you will have to E-mail or fax us
stating that you agree to the applicable restocking fee per the schedule above. Credits are normally issued within 5 business days from when we have received the product back. This return policy is for your protection and our
protection. No exceptions will be made to these rules.
Cancellation Policy
You may cancel your order, for any reason, and receive a full refund provided your order has
not been shipped. Typically, most orders are shipped the same day they are received. Our customer service desk can inform your of the status of your order and advise you whether or not the order can be canceled for a full
refund. Once at item is shipped the terms or our Returns policy will take effect. In some cases a custom, special order item may be nonreturnable and/or non-cancelable.
Manufacturer Warranty Protection
We want you to be happy with your product, 100% satisfaction guaranteed
We sell only quality products from leading industry manufacturers. All
products are covered by the manufacturer's comprehensive warranties. No matter where you live within the US., the manufacturers provide complete and documented warranties with every product.
Disclaimer
We make every effort to ensure that the prices listed on our web site are accurate. The showerbuddy.com
will not be held liable for any typographical errors or prices listed in error
|
